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Bratayley FAQ
Questions about ordering
11
I haven't received an email confirmation for my order - why?
Paid through PayPal, never received a purchase confirmation email
Do I need to create an account?
I'm having trouble signing in, what shall I do?
Why was my credit card / PayPal declined?
View all 11
Questions about orders not yet received
7
Can I add an item to an order I've already made?
My order includes a pre-order item - will you send out my package when everything is in stock?
When will I receive a physical product item I pre-ordered?
How long will it take me to receive my order once you've shipped it?
My order still has not arrived after the estimated delivery time. What should I do?
View all 7
Questions about orders already received
5
I have received my order and it is damaged / faulty, what can I do?
I have received my order but you have sent me the wrong item
I'd like to return my order
Return addresses
I'd like to exchange my item
Size charts and leotard returns
3
Size Charts (leotards and undegarments)
Size Charts - sweatpants
Leotards returns
Contact us
1
Getting in contact